REFUND POLICY ON CANCELLATION

CANCELLATION AND REFUND POLICY

1 Cancellation Procedure

• In-person cancellation by notifying the management or supervisor present

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2 Refund Policy

• No refunds for payments made.

• For annual or half-yearly memberships, refund will be under the discretion of the management as per exceptional circumstances.

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3 Early Termination Fees

• Cancellation before minimum contract period: 1 month’s fees as penalty

• Outstanding dues must be cleared before cancellation processing

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4 Exceptional Circumstances

Waiver of cancellation fees may be considered for:

• Medical conditions preventing gym usage (doctor's certificate required)

• Death or permanent disability